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On February 7, 2018, the official website of the China Consumers Association released the “Double 11†online shopping price, quality , and after-sales service survey experience report for 2017. In most cases, “Double 11†is not the most favorable, “ Haitao’s products are suspected of counterfeiting, and the quality of non-“Hao Tao†merchandise clothing is relatively prominent.
In order to strengthen the social supervision of the “Double 11†online shopping product price, after-sales service and quality status, China Consumers Association organized the “Double 11†online shopping product price, quality and service survey experience activities from October 2017 to January 1818. The survey experience activities on 16 online shopping platforms, including clothing, shoes and hats, mobile digital, food specialties, cosmetic toiletries, home textiles, maternal and child supplies, luggage accessories, household appliances and other daily necessities, etc. Experience. The survey experience mainly involves price tracking records, no reason to return operations on the 7th, “Hai Tao†goods authenticity identification, non-“Hao Tao†product quality test and express face check.
In terms of price, from October 21st to November 21st, the experience personnel selected 668 samples with relatively large discounts and relatively large sales volume on 16 online shopping platforms. The product details the price changes. From the results of price tracking records, the commodity price behavior of 129 pre-sale samples generally performed better, only the price of 4 pre-sale samples was higher than the price after the pre-sale, or the price was violated; claiming to participate in “Double 11†Among the 539 non-pre-sale samples of the promotion, the proportion of the promotional items that can be purchased at the “Double 11†price or lower (excluding the linkage activity) will reach 78.1% on November 11th. The situation of fictitious "original price" and random price tagging is more prominent.
In the “Hao Tao†product identification, this survey experience actually purchased 93 samples of “Hao Tao†products, involving 37 brands. The experience personnel contact the brand trademark owner or authorized person to negotiate the conclusion of the commodity appraisal. Up to now, only 19 brand trademarks or authorized persons have issued identification conclusions for 53 samples, of which 37 samples are genuine and 16 samples are suspected of counterfeiting. Of the 53 samples, 5 are electrical samples, involving two brands, such as Philips and Braun. According to the appraisal conclusions of trademark owners or authorized persons, they are all genuine; maternal and child products involve Kao, Garbo, Pampers, Wyeth, etc. 10 samples of 4 brands are authentic; cosmetics involve 19 samples of 7 brands including Shiseido, CPB, Lancome, Ke Yanshi, Maybelline, Estee Lauder, Clinique, etc. According to the appraisal conclusions of trademark owners or authorized persons, 11 samples are authentic 8 samples are suspected of counterfeiting; footwear involves 10 samples of 4 brands including Adidas, Shachi, ECCO, and SKECHERS. According to the appraisal conclusions of trademark owners or authorized persons, 7 are genuine and 3 are suspected of counterfeiting; The category involves 9 samples of 2 brands including coach and MichaelKors. According to the appraisal conclusions of trademark owners or authorized persons, 4 are genuine and 5 are suspected of counterfeiting.
For non-“海淘†goods, the experience personnel sent 101 non-“Hao Tao†samples to the institutions with relevant inspection qualifications for testing, testing their quality, and checking the sample identification and description. Quality test and identification, description of the inspection results (this test results are only responsible for the sample submitted) shows: 19 of the 101 samples have quality problems. The quality problem of clothing is relatively prominent. The detection value of the fiber content of the clothing samples of individual platform merchants is inconsistent with the explicit. The color fastness of the clothing samples of some platform merchants does not meet the standard requirements. The formaldehyde content of the infant clothing samples of individual platform merchants exceeds the relevant standards. Some platform merchants' clothing samples have not met the standard requirements for pilling and pilling indicators. Individual platform merchants' down jacket samples have cracking indicators or down types that do not meet the relevant standards.
Formaldehyde is a safety indicator for clothing, which can cause harm to human body beyond the requirements of national standards. The test results show that the formaldehyde content of the nominal “sponge bubble†brand windbreaker jacket fabrics and linings sold by Jumeiyou Products Platform “Products†is 28mg/kg and 43mg/kg, respectively. Children's clothing (two years old and below) ≤ 20mg / kg; the multi-platform "Shu Duo clothing franchise store" sales of the nominal "Yu Zhaolin" brand leggings formaldehyde content test results of 109mg / kg, and the standard requires direct contact with the skin Clothing formaldehyde content ≤ 75mg / kg.
Individual platform merchant bag samples shock shock, impact resistance performance did not meet the standard requirements, individual platform business food sample acid price index or sodium content value problems, individual platform merchants liquor sample plasticizer residue exceeded the standard. Excessive standard of di-n-butyl phthalate (DBP) (plasticizer) will seriously affect the health of the human body, and it will cause potential harm to the human body after being absorbed by the human body. The test results show that the brand name "Guizhou Maotai Town" brand liquor sold by the multi-platform "Fuyulong Liquor Store" has a detection value of 0.699mg/kg of di-n-butyl phthalate (DBP), which does not meet the original hygiene. The requirement for maximum residue of phthalate esters in foods and food additives (0.3mg/kg).
The survey experience also found that “Hai Tao†products are “difficult to returnâ€. The vast majority of express delivery companies have insufficient privacy protection measures for express delivery, and consumers' personal privacy is easily leaked during the delivery of goods.
In order to create a good online shopping environment and effectively protect the legitimate rights and interests of consumers, the China Consumers Association recommends that platform merchants should be guided by quality consumption, consciously regulate price behavior, and control the quality of platform products. Government departments should strengthen supervision and management of online shopping, adhere to collaborative governance, severely punish illegal acts of dishonesty electricity supplier. Appeal to consumers to establish a quality consumption concept, adhere to smart consumption, and develop a sense of good consumer rights protection.
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