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I have a network customer. We have been communicating for a while ------- He needs one of our products, the plastic pallet, the sample also sent the price is also good, the customer said that there is a chance to come to the company On the spot, I can see if I can cooperate and make a decision. I suddenly received a call from the customer yesterday that the person has arrived at the station. When God came, I dared to send the car immediately to meet.
The customer seems to be a person with a strong personality, and our technicians accompanied him to watch the quality of the product in the production workshop. use. Attentions and so on, for the customer to give a detailed introduction, the customer is very satisfied with everything, came to the office, a cup of tea has not yet drunk, eager to sign a contract, haha ​​-----, the customer is still an acute "first Don't worry, I said to the customer: "Because Liu's specifications are not normal, I have to pay 30% of the deposit." "No problem." The customer answered very refreshingly. I was very happy at the time. It seems that this business is Tens of ten stable - customers are very assured about the quality of the product, the price is also very satisfied with the next happy cooperation has become a matter of course. When I was secretly happy, the client suddenly proposed a cooperation condition that we could not expect, that is, it must be stated in the contract (to ensure the use of more than 6 years), which is far beyond the actual life of the product. Moreover, this period of use must also be the number of years required by the customer. We still rely on the customers who have such requirements before, and I signed up for such a contract at that time.
When I was wondering, the customer took two samples from the backpack and put them in front of me and said, "Let's tell you the truth. I have been to several manufacturers and have done comparisons. I am still optimistic about your products. You I am very satisfied with the price, otherwise I will not come. You have signed a contract with me for the manufacturer of this sample. However, I have not paid him a deposit. Their guarantee period is 6 years." When I took the sample and looked at it, I was dumbfounded. Now some manufacturers are too bold. It is obvious that the adulterated product can be used for three years. Is it fortunate to sign the contract for 6 years? The customer looked at the eyes that I didn't believe and picked up another piece and said: "This manufacturer also said that the piece can be used for 6 years, and they can use this product for 10 years." Looking at the two samples placed in front of me. I am thinking: to tell the truth, the manufacturer's products and the quality of our plates are not bad. It seems that the customers are not satisfied with their prices, and the quality of the products before the adulteration is definitely cheaper, but the quality is not good. Now our cooperation is dominant. Because of the quality of the product. The price customers are satisfied, what should I do? Is such a contract signed or not signed?
It was really embarrassing at the time, don't sign it. This is a big order and there is still follow-up cooperation. It is obvious that it is deceiving consumers, and it will also cause a series of follow-up disputes. It is to be based on honesty, noble to say that it is for the benefit of customers, selfishness is also for the company's reputation, later I decided to tell the truth: "Manager Liu, your front block sample, I can see without anyone. That is a product with a fake, because the color is too deep, the surface is too rough, it is more obvious from the cross-section of the sheet, and the impurities contained in it are too much to bear the weight. The latter one is the same as us. The product, but the period of use is not as long as the manufacturer guarantees, there is still a problem of use time. If it is used after 4 years, it will gradually be damaged and eliminated. Some users now use it to save time. 1000 pieces are ordered at 2000 when ordering. Because it can be used for 5-6 years, it does not include artificial or accidental damage during this period. What does the manufacturer take to ensure? If it is damaged or can no longer be used, we can recycle it at the market price. You can rest assured that other people's products can be used for 10 years. Our products will never be used less than one day." Even though I said "good bitterness", the client ended the cooperation with a few words: "Why do the other manufacturers of the same product dare to sign such a guarantee, why don't you dare sign it? You don't care how I use it. I only want you to write a contract that I have to guarantee for at least 6 years, otherwise I have to cooperate with other manufacturers." What else can I say? I can only shake my head and answer. The customer didn't say that he was very angry and picked up the Baotou. He didn't go back. Looking at the customer's back, his heart was sour. How could you not understand how this would happen? "Transfer"? Who is it? Blame me? Have others signed for 6 years, 10 years for 10 years or even 20 years? -----Tian Fang Ye Tan thinks and feels funny, such a contract is signed in the heart is also difficult, blame the customer? Then why are so many manufacturers rushing to "grow years"?
The departure of the customer left me with too much meditation. Sometimes I still feel the tingling of my heart when I think of it. Is it angry? Is it depressed? Is it trouble? The heart is like knocking over the five-flavored bottle and it doesn't make sense. The words of the customers have been lingering in my ears for a long time. I don’t know when from our marketing market, there is another “competition†project---contract trap. Quietly thinking about the manufacturer's "contrast contract" can be said that some customers give "forced", and now the customer psychology is really unpredictable, such an invalid contract signed useful? There are a lot of so-called "manufacturers" who do not explain the day today. You just let him guarantee that he will dare to write for 20 years, because there are many companies that are partnerships or leasers who simply do not plan to do it for a long time. Maybe If you change another product or change someone less than a year, who are you looking for? In other words, long-term manufacturers have a quality problem during the warranty period they wrote (again, the contract itself is in violation of the facts, the customer has to write this way). Is this lawsuit winning? Do you have so much time and energy to spend with the manufacturers? The result to the later is not enough - it wastes time and wastes financial resources. I really don't know what the customer thinks in the heart? How can we survive as a manufacturer in today's highly competitive market? In what way do you "race" and what means to "contend"? Is it necessary to rely on such a "decisive strategy" to win? What kind of prospects will our product market be in the long run? Where is the development direction of the manufacturer? How to position our marketing market? What makes me even more confused is that customers prefer to believe in "written contracts" in black and white and do not want to believe in objective reality. Does the customer use this "method" to "protect" their "legal rights"? Confused----------
What if there is such a "customer request"? Such "competition" seems to be gradually becoming a trend, and now it is really a dilemma. Welcome friends on the forum to discuss and discuss the confusion.
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